01 Who We Are
877 Win operates the online gaming and sports betting platform accessible at https://877win.biz ("the Platform"). When this Privacy Policy refers to "877 Win," "we," "us" or "our," it means the entity responsible for operating the Platform and, consequently, for the collection and use of your personal data.
This Privacy Policy applies to all visitors to the 877 Win website, all registered account holders and all persons who interact with 877 Win's customer support team — whether by live chat, email or any other channel. By visiting the Platform, registering an account or making a deposit, you confirm that you have read and understood this Privacy Policy.
This Policy should be read alongside the Terms and Conditions, which set out the broader rules governing use of 877 Win. Where the Terms and Conditions and this Privacy Policy address the same subject, this Privacy Policy governs on data protection matters.
If you have questions about this Policy at any time, our support team is available 24/7 via live chat in both Urdu and English.
02 What Personal Data We Collect
877 Win collects personal data in three main ways: information you provide directly, information generated by your use of the Platform, and information received from third-party payment providers when you make a deposit or withdrawal.
Data You Provide Directly
- Registration details: Your full legal name, date of birth, mobile number and, if you choose to provide it, an email address.
- Identity verification documents: A copy of your CNIC or passport, provided when requested during account verification or KYC (Know Your Customer) processes.
- Payment details: Your Easypaisa or JazzCash mobile number, NayaPay or SadaPay account reference, bank account number for IBFT, or masked card details for Visa/Mastercard payments. 877 Win stores only what is necessary to process and reconcile your transactions — full card numbers are never stored on our servers.
- Support communications: The content of any messages you send to 877 Win via live chat or email, including any attachments.
- Responsible gaming information: Any limits or self-exclusion requests you make, which are stored to give effect to your instructions and to protect your wellbeing.
Data Generated by Your Use of the Platform
- Transaction records: A complete history of your deposits, withdrawals, bets placed, game results and bonus activity on 877 Win.
- Login and session data: The time and date of your logins, session durations, IP addresses used and device identifiers (such as device type, operating system and browser).
- Behavioural data: Which pages you visit, which games you play, how long you spend on particular sections and which promotional materials you interact with.
- Technical data: Error logs, performance data and any crash reports generated during your use of the Platform that help us identify and fix technical problems.
Data from Third Parties
When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay or a bank IBFT, the relevant payment provider confirms the transaction reference, amount and account identifier to 877 Win. This is necessary to match your payment to your account. We do not receive your full payment credentials from these providers — only what is required for reconciliation.
03 How We Use Your Personal Data
877 Win uses your personal data only for the purposes set out below. We do not use your data for purposes that are incompatible with what you would reasonably expect when signing up to an online gaming platform.
| Purpose |
Data Used |
Legal Basis |
| Creating and managing your account |
Name, date of birth, mobile number, email |
Contract |
| Processing deposits and withdrawals in PKR |
Payment identifiers, transaction records |
Contract |
| Identity verification (KYC) |
CNIC / passport copy, name, date of birth |
Legal obligation |
| Anti-money laundering monitoring |
Transaction history, login data, IP addresses |
Legal obligation |
| Responsible gaming controls |
Limit settings, session data, self-exclusion records |
Vital interests |
| Customer support |
Communications, account and transaction data |
Contract |
| Platform improvement and bug fixing |
Technical logs, behavioural data (aggregated) |
Legitimate interest |
| Fraud prevention and security |
Login data, IP, device identifiers, transaction patterns |
Legitimate interest |
| Promotional communications (where opted in) |
Mobile number, email, betting preferences |
Consent |
04 Legal Basis for Processing
Every data processing activity at 877 Win is grounded in at least one recognised legal basis. The four main bases we rely on are:
- Contract: Processing that is necessary to provide you with the 877 Win service you have signed up for — account management, payments, bet settlement and support.
- Legal obligation: Processing required to comply with applicable laws — principally anti-money laundering obligations and age verification requirements. We cannot waive these even if you ask us to.
- Legitimate interest: Processing for purposes that a reasonable person would expect an online gaming platform to carry out — fraud detection, platform security, aggregated analytics to improve the service.
- Consent: Processing you have explicitly agreed to, most commonly receiving promotional messages about 877 Win offers and new games. You may withdraw consent for this type of processing at any time via your account settings or by contacting support.
Where processing is based on consent, withdrawing that consent will not affect the lawfulness of any processing carried out before you withdrew it.
05 Cookies and Tracking Technologies
877 Win uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us deliver a functioning and personalised experience. Here is how we use them:
Strictly Necessary Cookies
These cookies are required for the Platform to work. They maintain your login session, remember your account preferences and ensure that your bet slip functions correctly. You cannot opt out of these cookies without also disabling core Platform functionality.
Analytics Cookies
We use anonymised analytics to understand how players navigate 877 Win — which pages are visited most, where users exit the registration flow and which game categories are most popular. This helps us improve the Platform for all users. Analytics data is aggregated and is not tied to your individual identity for these purposes.
Marketing Cookies (Consent-Based)
If you have opted in to receive promotional communications from 877 Win, we may use cookies to measure the effectiveness of campaigns you have been shown. These cookies are only placed with your consent and can be removed by adjusting your browser settings or contacting support to update your marketing preferences.
You can manage cookie preferences through your browser settings at any time. Note that blocking all cookies may prevent some parts of the 877 Win Platform from working correctly on your device.
06 Sharing Your Personal Data
877 Win does not sell your personal data. We share your data only in the specific circumstances below, and only to the minimum extent necessary for the stated purpose.
Payment Processors
When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or card, we share the transaction reference and your account identifier with the relevant payment provider to complete the transaction. These providers operate under their own privacy policies and regulatory obligations.
Identity Verification Partners
If 877 Win uses a third-party KYC provider to verify your CNIC or passport, that provider will receive a copy of the document you submit and your name and date of birth to cross-reference. KYC providers are contractually bound to use your data only for verification purposes and to delete documents once verification is complete.
Legal and Regulatory Disclosure
877 Win will disclose personal data to law enforcement or regulatory bodies where required by law — for example, in response to a valid legal order, a financial intelligence unit request related to anti-money laundering obligations, or an urgent request to prevent or investigate suspected fraud. We will disclose only what is specifically required and will, where legally permitted, notify you of such disclosures.
Responsible Gaming Partners
Where a player requests self-exclusion, 877 Win may share that player's registration details with responsible gaming organisations or multi-operator self-exclusion schemes to give full effect to the exclusion. This is done in the player's own interest and cannot be declined as a condition of self-exclusion.
What We Never Do: 877 Win never sells player data to advertisers, data brokers or any third party for commercial purposes. Your betting history, payment details and contact information are not marketed externally.
07 Data Retention
877 Win retains personal data only for as long as it is needed for the purpose it was collected, or as required by law. The key retention periods are as follows:
- Active account data: Retained for the full lifetime of your account plus 5 years after account closure. This is required for anti-money laundering compliance and to resolve any potential disputes about past transactions.
- Transaction records: Retained for 7 years from the date of the transaction. PKR payment records are subject to financial record-keeping obligations that require longer retention than general account data.
- Identity verification documents: Retained for 5 years from account closure or from the date of the verification check, whichever is later. Originals are deleted from active systems and moved to secure archive storage after initial verification is complete.
- Support communications: Retained for 2 years from the date of the communication, unless the subject matter involves a financial dispute or compliance matter, in which case the longer transaction retention periods apply.
- Responsible gaming records (including self-exclusion): Retained for the duration of the exclusion plus 5 years. These records are necessary to prevent inadvertent re-registration by excluded players.
- Analytics data: Aggregated analytics data with no personal identifiers is retained indefinitely for Platform improvement purposes. Individual session logs are anonymised after 12 months.
After the applicable retention period expires, 877 Win securely deletes or anonymises the relevant data so that it can no longer be associated with you as an individual.
08 How We Keep Your Data Secure
877 Win invests significantly in data security because Pakistani players trust us with their personal information, their PKR balances and their payment details. The security measures in place include:
- TLS/SSL encryption: All data transmitted between your device and the 877 Win Platform is encrypted in transit using current TLS standards. The padlock in your browser confirms this encryption is active.
- Encrypted data storage: Sensitive data — including identity documents, payment references and account credentials — is stored in encrypted form at rest. Even if storage media were compromised, the data would be unreadable without the encryption keys.
- Access controls: Access to personal data within 877 Win is restricted to staff members who require it for their specific role. Access is logged, reviewed and revoked promptly when roles change.
- Two-factor authentication: 877 Win strongly recommends that all players enable 2FA on their accounts. This adds a second layer of protection beyond your password.
- Intrusion detection and monitoring: 877 Win's infrastructure is monitored continuously for unusual access patterns, attempted intrusions and suspicious transaction activity. Security incidents are investigated and remediated as a priority.
- Segregated player funds: Your PKR balance is held in accounts segregated from 877 Win's operating capital. A data breach would not affect the financial protection of your funds.
If you ever suspect that your account has been accessed without your permission, contact 877 Win support immediately via live chat. We will suspend the account and investigate within 2 hours.
09 Your Rights Over Your Personal Data
You have the following rights regarding the personal data 877 Win holds about you. To exercise any of these rights, contact our support team via live chat or email at support@877win.biz with the subject line "Data Rights Request" and your registered account number.
Right of Access
Request a copy of all personal data 877 Win holds about you. We will provide this in a readable format within 30 days of your verified request.
Right of Rectification
Ask us to correct any personal data that is inaccurate or incomplete. Name corrections require supporting documentation.
Right to Erasure
Request deletion of your personal data where it is no longer needed. Note that legal obligations (AML, transaction records) may require us to retain certain data regardless.
Right to Restrict Processing
Ask us to pause processing of your data while a rectification or objection request is being assessed, without deleting it.
Right to Portability
Receive your personal data in a structured, commonly used format (CSV or JSON) to transfer to another service, for data processed on the basis of contract or consent.
Right to Object
Object to processing carried out on the basis of legitimate interest — for example, receiving marketing messages. We will stop that processing unless we have compelling grounds that override your objection.
877 Win will respond to all verified data rights requests within 30 calendar days. In complex cases, we may extend this by a further 30 days and will notify you of the extension and the reason.
10 Children's Privacy
877 Win is strictly intended for persons aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player who has registered is under 18, the account will be suspended immediately, all pending withdrawals cancelled and any balance forfeited, consistent with our Terms and Conditions.
If you are a parent or guardian and believe that a child under 18 may have created a 877 Win account using your details or their own, please contact us immediately via live chat or at support@877win.biz. We will investigate promptly and take all appropriate steps, including reporting to relevant authorities where required by law.
877 Win does not direct marketing communications at persons under 18 and takes reasonable steps to exclude underage individuals from receiving our promotional materials through age-gating and verification processes.
11 Third-Party Links
The 877 Win Platform does not contain links to external websites as a matter of general policy. All navigation links on the Platform lead to pages within https://877win.biz. In the unlikely event that you encounter what appears to be an external link on the Platform, please report it to support immediately as it may indicate a phishing attempt.
This Privacy Policy applies solely to the 877 Win Platform. If you access any third-party service — such as your Easypaisa app or your bank's IBFT portal — to complete a payment, the privacy practices of that third party are governed by their own policies, which 877 Win has no control over and no responsibility for.
12 Changes to This Privacy Policy
877 Win may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements in how we protect your data. When we make material changes, we will notify registered players via the contact details on file at least 7 days before the changes take effect — except in cases of urgent security or legal necessity.
The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically so you remain informed about how 877 Win protects your personal data. Continued use of the Platform after an update constitutes acceptance of the revised Policy.
If you do not agree with a change to this Privacy Policy, you should close your account before the effective date of the change and request deletion of your data where this is possible within our legal obligations.
13 Contact Us and Raising a Complaint
For any questions about this Privacy Policy, how your data is used at 877 Win, or to exercise any of your data rights, please contact us through:
- Live Chat: Available 24/7 in Urdu and English on any page of the 877 Win Platform. Select "Privacy / Data Query" as the topic when starting the chat.
- Email: support@877win.biz — please use the subject line "Privacy Policy Query" or "Data Rights Request" so your message is routed to the right team. We respond within 12 hours for standard queries and within 72 hours for formal data rights requests.
If you are unhappy with how 877 Win has handled a privacy concern after raising it directly with us, you have the right to escalate your complaint to the relevant data protection authority. 877 Win takes all privacy complaints seriously and will work to resolve them fairly and promptly at the first point of contact where possible.
